FREQUENTLY ASKED QUESTIONS
DOWNLOAD USER GUIDE - contains full guide on how to use system.
HOW DO I LOGIN FOR THE FIRST TIME?
- Click the Login button.
- Enter your mobile no. in international format, as both your username and password (for more information see below).
- You will be brought to the Change Password page, where you will have to choose your new password. For password format requirements please click here.
HOW DO I RESET MY PASSWORD?
- Click the Forgot Your Password link.
- Enter your Username (typically your mobile no. in international format, for more information see below).
- You will receive an sms with a link to reset your password. Click this.
- Type in your username (as above).
- Enter your new password. For password format requirements please click here.
- Confirm your new password and click 'Change Password'.
WHAT IS MY USERNAME?
In most cases your username is your mobile phone number in standard international format e.g. 353851234567. Less frequently your username may be your email address. In this instance you will be sent an email with a password reset link.
I HAVE TRIED TO RESET MY PASSWORD BUT HAVE NOT RECEIVED AN SMS OR EMAIL?
You should receive an sms or email within a few minutes of requesting a password reset link. If you don't receive one, you may not be registered on our system. You will know if you are registered if you have previously received a payment request sms from the school. Please note only one mobile phone number will receive a payment request sms per student and this is the number which must be used as a username to log in.
THE LAST 3 LETTERS OF MY SURNAME ARE NOT ACCEPTED
Upon clicking a payment request link in an sms or email you will be prompted to enter the last 3 letters of your surname. This refers to the student's surname (if different from your own). The school may also spell your child's name in Irish or differently.
HOW DO I PAY A BILL?
- After logging in, select Pay Bills.
- All outstanding bills will appear.
- Enter the amount you wish to pay in the Balance box, alternatively do not enter anything if you wish to pay the full outstanding amount.
- Click the + icon under Pay Now? to select the bill for payment.
- The amount to be paid will display. Proceed if correct.
- Click the two checkboxes (terms and conditions and permission for payment).
- Click Pay By Card Online.
- You will be brought to the secure payment gateway where you can enter your credit card details.
- You will be notified when payment has been successful and will receive an sms notification.
HOW DO I VIEW MY PAYMENT HISTORY?
- Recent payments (the last 30 days) are displayed on the main dashboard.
- Select My Payment History to view older payments.
WHAT PASSWORD CAN I USE?
Your password must have the following:
- At least 7 characters.
- At least one CAPITAL LETTER
- At least one NUMBER
Also it cannot be similar to one you've previously used on the system.